Before closing the Problem Record in the tool, the Problem Manager must review and validate the details captured to ensure
that all descriptions, root cause analysis, solution details, etc. are recorded. The status of the known error in the KEDB
must also be updated. The Problem Manager may communicate the resolution status to the Incident Manager, so that all
related incidents can be closed. Problem category should be updated if needed and the Problem Record must be closed.
In situations where permanent solution is not implemented due to cost factors, timescales or business impact, the problem
record should be closed in the tool after updating the reason for not implementing the identified solution.
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