Role Set: Roles
The roles that are defined in the Unified Service Management method are listed below. These roles must be adapted to specific situations, also taking into account local organizational structures.
Relationships
Main Description

Detailed responsibilities within the Global Transition method are described using an extended RACI matrix. A letter in the matrix identifies the responsibility relative to one activity for a given role. The responsibilities must be tuned to the specific requirements of each situation. Operational units may also have specific guidelines that must be followed. The meaning of the letters used within the matrix is as indicated below.

R

Responsible, implying the main responsibility in delivering effort and skill.

A

Accountable, implying management (overrides R when both are implied).

C

Consulted, implying assistance (both active and advisory).

I

Informed, implying a requirement of the one responsible to report on the task.

V

Verifies, implying a quality check against the conditions of the quality standards in place.

S

Signoff, implying the actions of review, validation and acceptance.

Detailed RACIVS Matrix – <<Link to file>>

Since the DELIVER platform only allows for two different responsibilities (primary and additional), detailed RACIVS responsibilities have been translated according to the following rules before being authored in the method.

R

Primary

A

Primary

C

Additional

I

Additional

V

Additional

S

Primary